Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business. Building a long-lasting relationship with our clients is our number one priority at Valley Trust Insurance Group.

Owners

Mark Dorton

Owner, Licensed Agent
Office: (540) 885-5531
Email
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Licensed in Life, Health, Property and Casualty insurances, Mark Dorton has served the insurance needs of individuals, families, and businesses in the Shenandoah Valley for more than 31 years. After attending James Madison University , Mark co-founded Dorton-Sandy Insurance Agency in 1984, becoming the sole owner in 2010. In 2014, Dorton-Sandy Insurance merged with ProSure Insurance to create Valley Trust Insurance Group which is now owned and operated by Mark Dorton and Jake Schindler. Mark currently resides in Fishersville with his wife Marcy, son Matthew, and daughter Rachel. Mark is an avid outdoorsman and golfer.

 

Jake Schindler

Owner, Licensed Agent
Office: (540) 885-5531
Email
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Jake Schindler is a licensed Property and Casualty and Life and Health Agent. As one of the owners of Valley Trust, his primary focus is Commercial lines, but there is nothing he cannot help you with. Originally hired by ProSure Insurance in March of 2007 as an outside general agent, Jake is very familiar with all lines of insurance, and the customer service that goes along with those lines. Jake is a native of Verona, and a graduate of Fort Defiance High School. Upon graduation from Fort, he attended Christopher Newport University, where he majored in Political Science and History, and was a four-year starter on the football team. Jake sits on the Board of Directors for the American Frontier Culture Foundation. He is a member of Covenant Presbyterian Church and the Staunton Elks Lodge. He is also the Head T-ball Coach for the New Hope Community Association. Jake enjoys spending time with his family, hunting, fishing, and reading. He currently lives in Verona with his wife, Gretchen, and two children, Tucker and Carter Grace.

 

Agents

Chris Branham

Licensed Agent
Office: (540) 885-5531
Email
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Chris Branham grew up in the insurance industry as the son of a local agent. A graduate of R.E. Lee High School and East Tennessee State, Chris has been an agent for 13 years, licensed in Auto (Business and Commercial), Home, Renters, Business, Workers Compensation, Commercial Packages, Life (Group and Individual), Health (Group Business and Individual), and Medicare Supplements. Chris lives in Fishersville with his wife, Leigh. The Branhams have four children, including Bo, a cadet at VMI, Tom, a student at Wilson Memorial High School, and Gracie and Wade, students at Wilson Middle School. Chris has served as an elder and deacon at Tinkling Spring Presbyterian Church and on the board of Fishersville Baseball/Softball League and Wilson Little League Football, and has coached baseball, softball, football, and youth wrestling.

 

Bill Piner

Licensed Agent
Office: (540) 885-5531
Email
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Known affectionately in the Riverheads community as “Coach Bill,” Bill Piner is a licensed Property, Casualty, Life and Health agent. A graduate of Robert E. Lee High School and Blue Ridge Community College, Bill worked as a real-estate appraiser before selling insurance. Bill’s focus is preparing his clients for life’s unexpected events, with insurance products for auto, home, business and life. He works hard to save his customers money; even $50 a month can go a long way to seniors on fixed incomes and young families just getting their start. Bill and his wife, Amy, a teacher, live in Mint Spring with their two daughters, Abby and Sarah, 12 and 8.

 

Jon Swinson

Licensed Agent
Office: (540) 261-3342
Email
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Jon Swinson is a Property and Casualty as well as Life and Health Licensed agent that works out of our Buena Vista office. Jon works diligently to find and fill gaps in current coverage while protecting your home, family, or business with the best coverage available. Also, Jon is a very knowledgeable life and health agent who works to provide coverage for individuals, families, key players in business, as well as group life insurance to employees of companies. Jon is an active member and Ambassador of the Lexington/Rockbridge Chamber of Commerce and enjoys working to improve commerce in Rockbridge County. He also loves to spend as much time with his family as possible. He is a member and licensed radio operator of the Rockbridge Amateur Radio Club. He is also a member of the Buena Vista Lion’s Club. He is a licensed therapeutic foster parent and works with young adults within his church to train and support congregation leadership. He has spent more than 20 years in various positions with the Boy Scouts.

 

Jodi Tibbs

Licensed Agent
Office: (540) 885-5531
Email
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Jodi Tibbs has been an insurance agent for more than 18 years. Her passion is to help facilitate insurance knowledge, education, compliance, and value. Jodi is a licensed Property, Causality, Life and Health agent who holds a Benefits Consultants license. She specializes in building group benefit packages for business partners. Jodi is a member of Rotary, active in her local community and strives for excellent service. Jodi resides in Fishersville with her husband David.

 

Tim Wilhelm

Licensed Agent
Office: (540) 463-6575
Email
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Tim Wilhelm has more than 40 years of insurance experience in Virginia and is licensed in Property, Casuality, Life and Health. For more than three decades, he owned the Wilhelm Insurance Agency in Lexington. In 2019, Wilhelm and his agency joined Valley Trust Insurance Group. He has an extensive background working the in the farming, construction and business fields. Wilhelm is a Rockbridge County native and graduated from Lexington High School and Dabney S. Lancaster Community College. He has served two terms as an elder and one term as a deacon at High Bridge Presbyterian Church in Natural Bridge. His hobbies include hunting, fishing and competitive shooting.

 

Customer Service

Pamala Arbogast

Office: (540) 885-5531
Email
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Pamala Arbogast is a licensed Property and Casualty agent, with a focus in personal lines, with 18 years of insurance experience. Pamala is a Highland County native, and Blue Ridge Community College graduate in Office Administration. Pamala has earned her (CISR) Certified Insurance Service Representative designation in 2007 and also (CIC) Certified Insurance Counselor designation in 2016. She enjoys spending time with her family. Pamala currently lives in Staunton with her husband and daughter. Her spare time is spent on the softball field.

 

Debra Congleton

Office: (540) 885-5531
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Debra Congleton was born in Chazy, New York. She married her husband, Kyle, and moved around the country with him while he was in the Navy and a submariner. They retired from the Navy in 2001, after 20 years, and moved to Fishersville. Since living here, Debra has worked for Valley Trust Insurance Group for 13 years. She has a two children and a granddaughter.

 

Stacie Hickey

Office: (540) 885-5531
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Stacie Hickey is a licensed agent. She was in customer service for more than 10 years before joining us here at Valley Trust. She was born and raised in Piqua, Ohio, and is now living in Augusta County with her husband, Matt, and two sons, Scott and Garrett. They operate a family farm that includes poultry and beef cattle. She is a member of St Paul’s United Methodist Church. They also own and operate Classic Carriage, a horse-drawn carriage company. In her spare time, she enjoys watching movies and attending local festivals.

 

Jordan Maybush

Office: (540) 885-5531
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Jordan Maybush is a Licensed Agent and Customer Service Representative. She is one of the smiling faces you first see when coming into our Staunton office. Jordan was born in Charlottesville and now lives in Crimora with her husband and two boys. She has been in Customer Service for more than 10 years.

 

Melissa Sipe

Office: (540) 885-5531
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Melissa Sipe is one of the friendly faces and voices you come across at Valley Trust Insurance Group as part of our Customer Service and Inside Sales team. Melissa has worked in the insurance business for more than 15 years. An Augusta County native and Fort Defiance High School alum, Melissa has two adult sons and one granddaughter.

 

Kalea Pauole

Office: (540) 261-3342
Email
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Kalea Pauole is a customer-service representative at Valley Trust. A business management and leadership major at Southern Virginia University, Kalea, a member of The Church of Jesus Christ of Latter Day Saints, is on pace to graduate in the spring of 2020. A native of Utah, Kalea lives in Buena Vista. After graduation, she intends to continue her education in law school, with plans to become a business attorney. Away from the office, she loves to cook, watch sunsets with her dog, and volunteer at the Bridge to Hope Food Pantry hosted by the Rockbridge Community Church of the Nazarene.


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